Pipeline Damage Prevention Regulations – What you need to know

The damage prevention regulations help keep people, the environment, and pipelines safe. It is important to know about:

  • the prescribed area and the steps to take when working in this area
  • which activities require the company’s written consent before starting the activity

What do I need to do in the planning stages of my activity?

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  1. Don’t just dig. Plan ahead. It takes time to locate the pipes and cables and to get written consent, if needed.
  2. Look for pipeline marker signs in your area, and check land records for easements.
  3. Contact Click Before You Dig or a one-call notification centre to locate underground pipes and cables. In the Territories, contact the pipeline company or utility owner directly. You may need to be on site when the technician comes.
  4. Get written consent from the pipeline company before any ground disturbance that is 30 cm (12 in) or deeper.
  5. You must give everyone the safety information they need: contractors, subcontractors, family members, volunteer helpers, and employees. To learn more, read Your Field Responsibilities.

What happens when I make a locate request to a One-Call Notification Centre?

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  • 1. The notification centre will:
    • Send a notification to the pipeline company about your activity
  • 2. Federally regulated pipeline companies are required to:
    • Confirm and mark the location of the pipe within 3 business days or a mutually convenient time, provide written safety practices, and explain the meaning of the markings

How to resolve disputes with the pipeline company

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If you and the pipeline company cannot come to an agreement on a dispute:

  • you or the pipeline company can contact the CER for assistance using the official language of your choice
  • the CER offers an Alternative Dispute Resolution (ADR) service outside of the formal regulatory or hearing process
  • this is a voluntary and confidential way for those involved to resolve disputes
  • to learn more, search for ADR on our website
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